Returns and replacements

Every print is made to order for you, so we do not accept returns or exchanges because you changed your mind.

Damaged, misprinted or wrong

If your print arrives damaged, misprinted or is not what you ordered, we will send a free replacement or refund you in full, whichever you prefer. You do not need to send the print back.

1. Within 30 days of delivery, email a photo of the print and its packaging to support@fieldguideprints.com or send it through the contact page. Include the email from your PayPal receipt.
2. We reply within one business day to confirm the replacement or refund.
3. A replacement is printed within 3 to 5 business days (canvas 5 to 7) and arrives 2 to 5 business days later, with free shipping. A refund goes back to the PayPal account or card you paid with; banks usually show it within 5 business days.

Nothing in this policy limits the rights you have under the consumer laws of your state.